Sefiya Stone Chaandbali

EXCHANGE POLICY

Non Offer Products

1.We have an exchange policy if informed within 24 hrs of delivery.You can email us at  phuljhadidesigns@gmail.com with the order no. or can whatsapp at +91-8077021530.

2.For Exchange you may return the pair of earrings or necklace to us at 113-A , third floor , shahpurjat , new delhi -110049 wihin 7 days , with intact packing and bubble wrap , along with the invoice .

Once we receive the product, we will check the product  and issue you a coupon code of the same product value within 5 days of receiving your return. You can shop for that amount anytime in the future

Offer Products

1. For 3 earring for 1000, 3 necklace for 1500, sale under 250, sale under 450 And any discounted products, There is no exchange on offer products. we replace only damaged products and missing products with same design.

RETURN POLICY

Non Offer Products

1.We have a return policy if the product you receive is damaged and is informed to us with 24 hours of delivery. You can email us at  phuljhadidesigns@gmail.com with the order no. or can Whatsapp at +91-8077021530

2. For Return(damage products) We will pick up the products, once we receive the products we will dispatch the new one.

3.For Return (non damage products), you may return the pair of earrings/ necklace/ sunglass /footwear to us at 

ATT- PHULJHADI DESIGN

ADRESS- 113-A , third floor , shahpurjat , new delhi -110049 wihin 7 days , with intact packing and bubble wrap , along with the invoice.

REFUND POLICY

In Case refund, we generate coupon code /gift card against value of products for future purchase.

Offer Products

1.There is no return and refund policy on offer products. we replace only damaged products with same design

NOTE: We do not accept any exchange and returns on HANDMADE products,  SALE products and on INTERNATIONAL orders.

REFUND POLICY

In Case refund, we generate coupon code /gift card against value of products for future purchase.

DEFECTIVE AND DAMAGED ITEMS

All our products are checked before packing. We also pack carefully so that the jewellery does not get damaged while in transit. But in case of very rare instance of items get damaged in transit, please contact us via email phuljhadidesigns@gmail.com or whatsapp at +91 8077021530 within 24 hours . We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will dispatch the replacement .

SHIPPING POLICY

Domestic Shipping

1. SHIPPING FREE on prepaid orders above ₹700/-. For Prepaid Orders below ₹700/- shipping is shipping is Flat ₹100/-.
2. Cash on Delivery only available for order value from ₹700 to ₹2900. Shipping is Flat ₹100/- on Cash on Delivery. 

3. We use Delhivery, DTDC and Speedpost as courier partner for all domestic orders.

4. Orders from all over India are processed within 24 hours. For orders within Delhi NCR, we deliver in 2 working days and rest of India we deliver in 5-7 working days.

5. You will be notified when your order is out for delivery in your local area.

PLEASE NOTE - All Handmade product are made on order, delivery time for handmade is 15-20 days for all over India.

International Shipping 

1. Shipping Charges will be charged after checkout as per weight of the order.

2. Any Custom Charges to be paid by customer.

3. We use Delhivery, Aramex and UPS courier service for shipping.

4. Delivery Time 7-12 working days.

5. During this unprecedented time (COVID-19) ,weather conditions shipments could be delayed , but we will try our best to get it delivered on time.

TRACKING YOUR SHIPMENT

1. Please track your order through your registered mobile number on this link https://www.delhivery.com

2. Further if you face any issue regarding the order please contact us or WhatsApp at +91 8077021530