FAQ

Frequently Asked Questions (FAQs)

Orders & Shipping

How long does delivery take?

We usually dispatch orders within 24–48 hours. Delivery timelines may vary depending on your location, but most orders across India are delivered within 3–7 working days.

Do you offer express shipping?

Yes. For express shipping requests, please contact us before placing your order:

  • WhatsApp: +91 8077021530
  • WhatsApp: +91 8368153909

How can I track my order?

Once your order is shipped, you will receive a tracking link via WhatsApp, allowing you to track your package in real time.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for orders between ₹699 and ₹2900.

Is shipping free?

Yes. We offer FREE shipping on all prepaid orders above ₹699.

Can I change or cancel my order?

If your order has not been shipped, you can contact our customer support team for modifications or cancellation. Once an order has been shipped, it cannot be cancelled.

Returns & Exchanges

Do you accept returns?

Due to hygiene reasons, earrings are generally not eligible for returns unless you receive a damaged, defective, or incorrect product.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

Email: support@phuljhadi.com
WhatsApp: +91 8077021530

Do you offer exchanges?

Yes, exchanges are accepted within 24 hours of receiving your order for non-offer products. Customers are required to bear the shipping charges associated with the exchange.

The following products are not eligible for returns or exchanges:

  • 3 Earrings for ₹1000
  • 3 Necklaces for ₹1500
  • Sale products priced under ₹250 or ₹450
  • Garage Sale products
  • Any other discounted or promotional items

For damaged or missing items, we will replace the product with the same design, subject to availability.

How do refunds work?

We currently do not offer cash refunds. Instead, we provide a gift card or store credit equivalent to the value of the approved return. This can be used on future purchases at your convenience.

For complete details, please refer to our Return & Exchange Policy.

Product Information

Are your earrings lightweight?

Yes. Most of our earrings are designed to be lightweight, comfortable, and suitable for extended wear.

Are your products suitable for sensitive skin?

Many of our products are designed to be skin-friendly. However, individual skin sensitivities may vary.

Will the jewellery tarnish?

Fashion jewellery requires proper care to maintain its appearance. We recommend avoiding contact with water, perfume, lotions, and other chemicals to help preserve its shine.

How should I store my jewellery?

Store your jewellery in a dry pouch, jewellery box, or airtight container away from moisture, perfumes, and direct sunlight.

Do you restock sold-out products?

Yes. Our most-loved and bestselling styles are often restocked based on customer demand and availability.

Are your sunglasses UV protected?

Yes. All our sunglasses come with UV protection. Specific details are mentioned on individual product pages.

Styling & Collections

What are Phuljhadi's best-selling collections?

Our customers love:

  • Trendy Sunglasses
  • Statement Oxidised Jewellery
  • Ethnic Necklaces
  • Ear Cuffs
  • Hair Accessories
  • Vacation Collection
  • Rakhi Collection
  • Festive Jewellery

These collections are known for their unique designs, lightweight feel, and effortless styling.

Do you launch new collections regularly?

Absolutely. We frequently introduce new collections inspired by:

  • Weddings
  • Summer Trends
  • Vacation Looks
  • Festive Celebrations
  • Everyday Fashion
  • Viral Fashion Trends

Are your accessories suitable for gifting?

Yes. Our accessories make thoughtful gifts for:

  • Birthdays
  • Anniversaries
  • Weddings
  • Bridesmaids
  • Wedding Favours
  • Raksha Bandhan
  • Vacations
  • Special Occasions

Payments & Offers

What payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where applicable)

Can I use multiple discount codes on one order?

Typically, only one discount code can be applied per order unless otherwise specified during a promotion.

How can I stay updated about new launches and sales?

Follow us on Instagram and join our WhatsApp updates to receive:

  • Early access to launches
  • Exclusive discounts
  • Sale alerts
  • Styling inspiration
  • Limited-edition collection announcements

Instagram: https://www.instagram.com/phuljhadi/

Contact & Support

How can I contact Phuljhadi?

You can reach us through:

WhatsApp: +91 8077021530
Email: support@phuljhadi.com
Instagram DM: @phuljhadi
Website Contact Form: Available on our website

What are your customer support timings?

Our customer support team is available:

Monday to Saturday
10:00 AM – 6:30 PM

Do you have an offline store?

Yes. You can visit us at:

Phuljhadi Studio
113-A, Third Floor
Shahpur Jat
New Delhi – 110049

We look forward to welcoming you!